Chuck E. Cheese makes a comeback, with trampolines and a subscription program

Four years after exiting bankruptcy, Chuck E. Cheese is making a comeback, thanks to a dramatic makeover to introduce its games and pizza to a new generation.

In June 2020, just as some states began lifting their pandemic lockdowns, Chuck E. Cheeseâ€s parent company CEC Entertainment filed for Chapter 11 bankruptcy protection. It emerged from bankruptcy months later with new leadership and freed from about $705 million in debt.

Even when Covid subsided, the company faced another existential threat: figuring out how to entertain children — and their paying parents — in the age of iPads and smartphones. The company has spent more than $300 million in recent years tackling that challenge — and the investment has started to pay off.

CEC Entertainment, which also includes Pasquallyâ€s Pizza & Wings and Peter Piper Pizza, has seen eight straight months of same-store sales growth and is no longer in debt, according to CEO Dave McKillips. The company isnâ€t publicly traded, but it discloses its financial results to its bond investors.

CEC Entertainmentâ€s annual revenue grew from $912 million in 2019 to roughly $1.2 billion in 2023, according to Reuters. And thatâ€s with fewer open Chuck E. Cheese locations. The chain has 470 U.S. locations currently, down from 537 in 2019.

Sustaining the growth wonâ€t be easy. Like all restaurants, the chain has to win over consumers who are eating out less often as costs rise. Chuck E. Cheese also has to draw the attention of children and parents in a fragmented media market.

Since Atari founder Nolan Bushnell opened its first location in 1977 in San Jose, Chuck E. Cheese has grown to become a staple of many childhoods, known for its pizza, birthday parties and animatronic mouse mascot and band.

After exiting bankruptcy, Chuck E. Cheese and its stores underwent a makeover, giving todayâ€s locations a very different look. Gone are the animatronics, SkyTube tunnels and physical tickets of yore. Instead, trampolines, a mobile app and floor-to-ceiling JumboTrons have replaced them.

Those changes came from McKillips, a former Six Flags executive. He joined the company in January 2020, just months before lockdowns would temporarily shutter all of its locations. By April 2021, the company raised $650 million in bonds, which itâ€s been spending on its restaurants.

“The company was capital-starved for many, many years. It had not been remodeled. It had not been touched,� he said.

Apollo Global Management took Chuck E. Cheese private in 2014. Five years later, CEC Entertainment tried to go public through a merger with a special purpose acquisition company. But the deal was scrapped without explanation.

The new cash prompted a frank look at the Chuck E. Cheese model — including its iconic animatronic band, featuring Charles Entertainment Cheese and his friends.

“We pulled out the animatronics. It was a hot debate for many legacy bands, but kids were consuming entertainment in such a different way, you know, growing up with screens and ever-changing bite-sized entertainment,� McKillips said.

The chain also redid its menu, upgrading to scratch-made pizzas. Kidz Bop became an official music partner. Other kid-friendly brands, like Paw Patrol, Marvel and Nickelodeon, became partners for its games.

And then came the trampolines.

“We found one glaring opportunity for us … active play,� McKillips said. He added that growth in the family entertainment category is largely coming from activity-based businesses, like trampoline parks and rock-climbing walls.

The company first tested the trampolines in Brooklyn and then in Miami, St. Louis and Orlando. As of December, 450 Chuck E. Cheese locations now have kid-sized trampolines. And unlike the SkyTubes or ball pits of the past, customers have to pay extra to use trampolines. (The ball pits disappeared from Chuck E. Cheese locations in 2011, while SkyTubes lasted roughly another decade.)

After the company spent $230 million to remodel Chuck E. Cheese locations, McKillips now says that process is finished.

“We needed to fix the product. The product is fixed,� he said.

Reintroducing customers to the brand — especially adults who only know the Chuck E. Cheese of their own childhoods — has been another focus.

“You come in around three years old, you leave around eight or nine and you donâ€t come back for 15 years. We had to go and speak to a whole new generation of kids, and we were off-air during Covid. We had to build all that,â€� McKillips said.

For example, Chuck E. Cheeseâ€s birthday business, one of the companyâ€s best marketing tools, struggled in the wake of the pandemic. Today, itâ€s back at pre-pandemic levels.

And as Chuck E. Cheese started seeing the pullback in consumer spending that hit many restaurants last year, from McDonaldâ€s to Outback Steakhouse, the chain had to come up with a way to appeal to the value-oriented customer.

Over the summer, Chuck E. Cheese launched a two-month tiered subscription program that offered unlimited visits and discounts on food, drinks and games. The membership encouraged families to visit more often than the typical two or three annual visits. The subscription starts at $7.99 a month, with additional tiers at $11.99 and $29.99 that promise steeper discounts and more games played.

“In 2023, we sold 79,000 passes. This year, we sold close to 400,000 passes during the same time period,â€� McKillips said, referring to 2024. “This shows that the value consumer will seek and will spend if theyâ€re getting great return on their spend.â€�

In the fall, the company followed up on the success of the passes with a 12-month membership and has already sold more than 100,000 of them.

McKillips†biggest dreams for the chain and its mascots lie outside of the four walls of its restaurants.

“Thereâ€s another cute mouse down in Orlando that does this pretty well, so I see us in the same way, but weâ€re just getting started right now,â€� McKillips said.

In addition to 30 licensing deals for everything from frozen pizzas to apparel, Chuck E. Cheese is also exploring different entertainment partnerships that would make its mouse mascot a starring character, according to McKillips.

And thatâ€s not all. The company has looked into the possibility of a game show. It has a prolific YouTube channel, with videos focused on its characters, not its pizza or games.

Plus, Chuck E. Cheese himself has six albums available on streaming platforms, and his band plays live, choreographed concerts.

“My dream would be to have a feature movie,� McKillips said.